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FleetPro UK

Home · Policies · Last updated: 19 October 2026

Product Warranty

This product warranty policy applies to FleetPro UK tracking hardware sold by Operator Labs Ltd ("Operator Labs", "we", "us") through the FleetPro UK shop at www.fleetprouk.co.uk. FleetPro UK is a product of Operator Labs Ltd, not a separate company.

Operator Labs Ltd is a company registered in England and Wales, company number 17485447. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Manufacturer warranty

Hardware units (for example FMC003, FMC880, FMC650 and FMC234 trackers) are supplied with the manufacturer warranty for that model. Operator Labs facilitates warranty, dead-on-arrival (DOA) and return-merchandise-authorisation (RMA) claims with support — we do not replace or extend the manufacturer's warranty terms.

Warranty cover and duration follow the manufacturer's terms for the specific unit. Keep your order confirmation and device IMEI; we may ask for photos, diagnostics or a return of the unit before a claim is accepted.

2. What is not covered

Unless the manufacturer expressly covers it, warranty does not cover:

  • Misuse, neglect, accident or physical damage after delivery
  • Incorrect installation, cutting into vehicle wiring, loom damage or work that voids manufacturer or vehicle warranties
  • Unauthorised modification, repair or firmware not approved for the unit
  • Cosmetic wear, labels removed or serial/IMEI unreadable
  • SIM, mobile network, radio or coverage outages outside the device itself
  • Software features, FleetPro UK applications, tracker plans or subscription access — those are governed by our Terms of Service and your billing agreement
  • Indirect loss, downtime, lost revenue or consequential damage arising from device failure

3. Tracker plans and software

Monthly tracker plans, platform access and related SaaS features are separate from hardware warranty. Plan billing, trials and cancellations are described in your order flow, account billing and the Terms of Service — they are not remedied under this hardware warranty.

4. How to make a claim

Email support@fleetprouk.co.uk with:

  • The email used on the order
  • Device IMEI (and model if known)
  • A short description of the fault and when it started
  • Photos or screenshots where helpful

Do not place a new paid order for a replacement while a claim is open — we will guide you through DOA swap or RMA. Related policies: Returns Policy and Shipping Policy.

5. Contact

Warranty and RMA questions: support@fleetprouk.co.uk.