Returns Policy

This returns policy applies to FleetPro UK tracking hardware sold by Operator Labs Ltd ("Operator Labs", "we", "us") through the FleetPro UK shop at www.fleetprouk.co.uk. FleetPro UK is a product of Operator Labs Ltd, not a separate company.

Operator Labs Ltd is a company registered in England and Wales, company number 17485447. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Business customers

Tracking hardware is sold primarily to business customers (fleet operators and similar organisations) for commercial use. Statutory consumer cooling-off rights that may apply to some distance sales to consumers are not the default framing for these sales. If you believe you purchased as a consumer, contact us and we will assess your position under applicable UK law.

2. Dead on arrival (DOA) and faults

If a unit arrives faulty or fails in a way that may be covered under the manufacturer warranty, report it promptly to support@fleetprouk.co.uk with your order email, IMEI and a short fault description. Do not reorder a replacement while a claim is open. We will arrange RMA, repair or swap under our Product Warranty process where appropriate.

3. Change of mind

Change-of-mind returns are not accepted once an order has been dispatched or opened, unless we agree otherwise in writing before return. Unopened stock returns, where agreed, may be subject to restocking and shipping costs assessed case by case.

4. Installed, used or incomplete units

Units that have been installed, powered, used, damaged, or returned without original packaging, accessories or a readable IMEI may be refused for return or accepted only with a restocking or repair charge. We assess each case when you contact support.

5. Tracker plans and subscriptions

Hardware returns do not automatically cancel or refund tracker plans. Plan quantity and billing updates follow your subscription terms (for example quantity changes on the next invoice with no mid-cycle refund). Manage payment methods and invoices via account billing where available. See also the Terms of Service.

6. How to request a return or RMA

There is no self-serve returns portal. Email support@fleetprouk.co.uk with your order email and reason for return. Wait for our written RMA instructions before sending anything back — unauthorised returns may be refused. Related policy: Shipping Policy.

7. Contact

Returns and RMA: support@fleetprouk.co.uk.