Shipping Policy

This shipping policy applies to FleetPro UK tracking hardware sold by Operator Labs Ltd ("Operator Labs", "we", "us") through the FleetPro UK shop at www.fleetprouk.co.uk. FleetPro UK is a product of Operator Labs Ltd, not a separate company.

Operator Labs Ltd is a company registered in England and Wales, company number 17485447. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

1. Where we ship

We fulfil orders for use with UK fleets. Standard checkout shipping is configured for UK mainland delivery. If you need delivery to Northern Ireland, the Scottish Highlands and Islands, or an address outside the UK, contact support@fleetprouk.co.uk before ordering so we can confirm whether we can fulfil and at what rate.

2. When we ship

Hardware is prepared for dispatch after successful Stripe payment and only when stock is available for the ordered model. When a kit is ready, we typically dispatch within a few working days. Exact timing depends on stock, SIM pairing and carrier collection — we do not guarantee a fixed same-day or next-day SLA.

If stock is unavailable at provision time, the order may be held as awaiting stock. We resume fulfilment when units and SIMs are received and prepared. You will not need to pay again for the same order.

3. Shipping charges

UK shipping (and applicable tax) is calculated in Stripe Checkout when you pay. Cart and product pages show hardware and plan prices before shipping; the Checkout total includes the shipping option configured for the shop. If no shipping rate appears or your destination is not supported in Checkout, contact support before completing payment.

4. Tracking and delivery

When an order is marked shipped, we send a dispatch confirmation. Where a carrier tracking number is recorded, it is included so you can follow the parcel. Risk in the goods passes on delivery to the address supplied at Checkout (or as otherwise agreed in writing). Please ensure the shipping name and address are accurate.

5. Delays and failed delivery

Carrier delays, weather, incorrect addresses or failed delivery attempts are outside our direct control. Contact support with your order email if a parcel does not arrive within a reasonable time after dispatch, or if the carrier reports an issue. Related policies: Returns Policy and Product Warranty.

6. Contact

Shipping questions: support@fleetprouk.co.uk.